Refund Policy

1. General Refund Policy

Refund eligibility depends on the airline's fare rules and the type of ticket purchased. SEARCHTRIP Travel Services processes refunds in accordance with the respective airline's policies. Not all tickets are refundable.

2. Refundable Tickets

• Refund requests must be submitted before the departure date.
• Airline cancellation charges will be deducted from the refund amount.
• SEARCHTRIP service fees are non-refundable.
• Refunds will be processed within 7-45 business days after airline approval.

3. Non-Refundable Tickets

Non-refundable tickets cannot be refunded. However, in certain circumstances (such as schedule changes by the airline or medical emergencies with documentation), partial refunds or travel credits may be available at the airline's discretion.

4. No-Show Policy

If a passenger fails to check in for a flight (no-show), the ticket value may be forfeited. Some airlines may allow rebooking with additional charges. Please contact us as soon as possible if you are unable to make your flight.

5. Refund Processing

• Refunds are processed to the original payment method.
• Bank transfer refunds may take 7-15 business days.
• Mobile banking (bKash/Nagad) refunds may take 3-7 business days.
• Cash refunds are available at our office upon confirmation.

6. How to Request a Refund

To request a refund, please contact us with your booking reference (PNR) and ticket number:

SEARCHTRIP Travel Services
Email: [email protected]
Phone: 01725541777