ADM Policy

1. What is an ADM?

An Agency Debit Memo (ADM) is a financial document issued by an airline to a travel agency to adjust or recover amounts related to ticket sales. ADMs may be issued for fare differences, commission adjustments, penalty charges, or other discrepancies identified by the airline.

2. Common Reasons for ADMs

• Incorrect fare application or ticketing errors
• Unauthorized discounts or commission claims
• Violation of airline fare rules or conditions
• Incorrect tax calculations
• Duplicate bookings or segment issues
• Non-compliance with airline ticketing time limits

3. ADM Prevention

SEARCHTRIP Travel Services takes the following measures to minimize ADMs:

• Strict compliance with airline fare rules and ticketing guidelines
• Regular auditing of bookings and tickets before issuance
• Timely ticketing within airline-specified deadlines
• Accurate fare calculation and tax application
• Training staff on latest airline policies and procedures

4. ADM Dispute Process

If you believe an ADM has been issued in error, the following dispute process applies:

1. ADM details are reviewed within 3 business days of receipt.
2. Supporting documentation is gathered for dispute submission.
3. Dispute is filed with the airline within the allowed timeframe.
4. Airline reviews and responds within 30-60 days.
5. Resolution is communicated to all parties involved.

5. ADM Charges

If an ADM is confirmed valid and relates to a booking made on behalf of a client, the ADM charges may be passed on to the respective client or agency. Clients will be notified and provided with full details of the ADM before any charges are applied.

6. Contact

For questions about ADMs or to initiate a dispute, please contact us:

SEARCHTRIP Travel Services
Email: [email protected]
Phone: 01725541777